At Heaven Sky Inc., we value your satisfaction and want to ensure a smooth shopping experience. Please review our return policy below:
What is Heaven Sky Inc.’s return policy?
We accept returns for unused, unopened items within 7 days of delivery. Items must be returned in their original condition and packaging. A restocking fee may apply depending on the item. Customers are responsible for return shipping costs unless the item was defective or damaged upon arrival.
What if an item arrives broken?
If your item arrives damaged or defective, please contact us within 48 hours of delivery at heavensky755@gmail.com or call us at (972)-685-0235 with photos of the damaged item and packaging. We will review the issue and, if approved, send a replacement or issue a refund at no additional cost to you.
What happens if my package is returned to the sender?
If your package is returned to us due to an incorrect address, refusal of delivery, or multiple failed attempts by the courier, you will be responsible for the reshipping fee. If you prefer a refund instead, original shipping charges will be deducted from the refund amount.
How do I file a return?
To begin a return, email heavensky755@gmail.com with your order number, the reason for the return, and any relevant photos if applicable. Once approved, we’ll provide return instructions and the return address.
Do you offer exchanges?
We currently do not offer direct exchanges. If you’d like a different item, we recommend initiating a return (if eligible) and placing a new order separately.
Can I return a used item?
No, we cannot accept returns on any item that has been used, worn, or altered. Items must be in original, unused condition for a return to be approved.
How long does it take for a refund to be issued?
Once we receive and inspect the returned item, refunds are typically processed within 5–7 business days. Refunds will be issued to the original method of payment. Depending on your bank, it may take additional time for the funds to appear in your account.
If you have special delivery needs, questions about your order, or want to arrange expedited service, feel free to contact our support team at heavensky755@gmail.com or call +1 (972)-685-0235